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Woombie Baby Donut - Mocha
For ages 0-36m. Designed for diaper changes, back play & resting 0-12M and sleeping 12+ M. Foam Free, Glue Free, Odor Free, Hypo Allergenic, Non Toxic, Lead & Phthalate Free, Non Flammable/ No Halogenated Flame Retardants, Recyclable! Perfect for travel, daycare, visiting, diaper changes. Can be used for sleeping after age 1. Not for use on any surface that is elevated or in beds. Ultra Plush Minky Dot fabric. Machine washable in non agitating machine. Sides zip to create a bonus carry bag/clean environment. Portable multi use mat. For ages 0-36M, Measurements: Folded L:16" W: 22" / Unfolded Measurements: L: 32" W: 22". Made of 90% Polyester & 10% Cotton. Machine wash warm in front loaded washing machine. Air dry. Made in China/Fair Trade.
• Imported- China
• 90% Polyester & 10% Cotton
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Reviewed by 1 customer
Displaying review 1
Comments about EcoBaby Donut - Fiji:
I bought this item for our baby that is due in a few weeks. Clearly, I have not used it yet so I can't comment on that besides for saying that its supper soft and stable and I feel confident using it with our son as we have read detailed studies on the negatives of keeping babies strapped down to car seats/swings/bouncers/etc. for long periods of time. My review is based on the company's customer service.
When I received the Donut I put it in my front load washing machine and washed it on cold as per instructions on package. When I took it out of the machine I was super bummed out that the seem had come apart, stuffing was leaking out of the product and there was a large hole at the seem where the zipper is installed. I emailed Woombie late that night and told them what happened and how disappointed I was. Before I woke up in the morning I had a reply email from the General Manager of the company assuring me that this was highly unusual for their products. She was apologetic that I had a negative experience and assured me that I had received a defective item. She also asked me what color Donut I would like and requesting my address so she could mail me a new one immediately. She even followed up with me on a Saturday (they are not open on the weekend) to make sure I was taken care of.
To me, this was huge. It seems like customer service is no longer a priority in the market place to the point that it is becoming difficult to find large companies that are not outsourcing their customer service to other countries without regard for the client's experience when dealing with said services. I was so impressed with Woombie as a company. Anyone could have replied to my email or they could have ignored me completely; however, the General Manager stopped what she was doing to handle my small purchase complaint. Integrity goes a long way with me and I am now a loyal customer to this company. I would recommend anyone buy from them with confidence in their quality and service.
On a side note, because the first Donut I received was defective, I did get a chance to see the inside of the product. The stuffing is top quailty and did not have that scary toxic/chemical smell that many synthetic materials have.