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Product Information
Levana Safe and See Digital Video Baby Monitor with Talk-to-baby Intercom

Now, not only see and hear your children's activities from a distance but also talk to them and calm them with a lullaby. Levana Safe and See Digital Video Baby Monitor with Talk-to-Baby Intercom sets you free from worries and provides absolute peace of mind with such well-conceived features. Designed for busy parents, this smart and sleek gadget offers a stylish 2.5 inch color LCD screen for around-the-clock check-ups on baby from anywhere in the house.


Why You'll Love It: With the crystal clear LCD screen with night vision, talk back feature to talk to baby and remote controlled lullaby, it's a complete package for you.

Features
  • Remote controlled lullabies
  • 2.5" color LCD with automatic night vision for round-the-clock check-ups on baby
  • 100% digital technology for exceptional image quality and crisp audio
  • Touch screen menu option
  • Footrest for table top placement
  • A secure, wireless connection that works up to 400 meters
  • Temperature monitoring allows you to monitor the temperature in your baby's room
  • Provision for tabletop placement and wall-mounting for the camera
  • Talk-to-baby intercom
  • A rechargeable battery for convenience

Product Notes

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Levana Safe and See Digital Video Baby Monitor with Talk-to-Baby Intercom

321 reviews
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REVIEW SNAPSHOT®

by PowerReviews
LevanaSafe and See Digital Video Baby Monitor
 
1.9

(based on 20 reviews)

18%

of respondents would recommend this to a friend.

Pros

  • User friendly (8)
  • Clear signal (7)
  • Great features (7)
  • Simple (7)
  • Good range (5)

Cons

  • Unreliable (13)
  • Poor battery life (10)
  • Bad range (5)

Best Uses

  • Infants (7)
  • Naps (5)
  • Newborns (5)
  • Remote monitoring (5)
  • Sleep (5)
    • Reviewer Profile:
    • First time parent (8), Parent of two or more children (6)

Reviewed by 20 customers

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Displaying reviews 1-15

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1.0

Broke right before 1 year warrently

By Em

from Milwaukee, WI

About Me Avid Do-It-Yourselfer

Pros

  • Easy To Set Up

Cons

  • Faulty
  • Low Quality

Best Uses

  • Safety

Comments about Safe and See Digital Video Baby Monitor:

We loved this monitor as it allowed us to see and hear everything in our son's room. Never had a problem with video quality. A day before my sons 1st birthday the camera stopped working where it gets plugged into the power cord. Because I did not call on that day, Levana will not replace my camera or look into getting it fixed. I don't buy $150 products to last less than a year, and LEVANA has been horrible to deal with and get answers from. Too bad because we were going to buy a second camera for our soon to be newborn.

  • Primary use:
  • Personal

Comment on this review

 
1.0

Cheap and broken

By Amelia's Mom

from Sonoma, Ca

Pros

    Cons

    • Low Quality
    • Unreliable

    Best Uses

      Comments about Safe and See Digital Video Baby Monitor:

      I received this monitor as a baby shower gift and opened it after my daughter was born. We used it for one week when the camera completely lost power when plugged in. We didn't drop it or damage it... it just gave out. The most disappointing aspect was dealing with LEVANA. The product is under warranty up to one year but when I called NO ONE picked up the phone and their online chat option was not in service. I have yet to hear from the company to have the camera replaced. BUMMER!!!

      • Primary use:
      • Personal

      Comment on this review

      (1 of 1 customers found this review helpful)

       
      1.0

      Waste of money

      By Kelly

      from St. Louis

      About Me Parent of Two or More Children

      Pros

      • Clear Signal
      • Good Range
      • User Friendly

      Cons

      • Poor Battery Life
      • Poor Tech Support
      • Unreliable

      Best Uses

      • Remote Monitoring

      Comments about Safe and See Digital Video Baby Monitor:

      I'm embarrassed to say that we have had 3 of these monitors and my son is not even 2 years old yet. Why do we keep buying them? For some reason he loves the music it plays and it gets him back to sleep better than anything else. I like the monitor because the picture is clear, it's small, and my son loves the music. I also enjoy the feature that allows you to talk through the monitor. Sometimes that's all we need to do to get him back to sleep. I dislike this monitor because the quality is awful! Like I said, we've had 3 in less than 2 years. After a few months, the battery does not stay charged so you have to keep it on the base all the time. Then, the picture begins to go and eventually the screen is black. Once this happens, the entire thing is typically dead within a few weeks. This has happened with all of them. My second one just died a month or so ago so I reluctantly replaced it. I've only had the new one in use for 4 weeks and it's already giving me problems. In fact, I am on hold with tech support as I write this. Tech support hold times are VERY long and eventually you have to email them (I've never held on long enough to get someone live and not even sure they have anyone). When you email, they promise a 24 hour response time, but it is more like 3 to 4 days. They've not been able to resolve my issues and are not at all helpful with replacement. This company and this product is awful! Do not purchase this and get attached to using it and be at their mercy to have to buy them again and again... It's amazing what we will spend to get a good night sleep! :)

      Comment on this review

      (1 of 1 customers found this review helpful)

       
      1.0

      junk

      By Rita

      from Los Angeles, ca

      About Me First Time Parent

      Pros

      • Night Vision
      • Talk back intercom

      Cons

      • Bad Range
      • Poor Battery Life
      • Poor connectivity
      • Poor customer service
      • Unreliable

      Best Uses

      • You shouldn't use it

      Comments about Safe and See Digital Video Baby Monitor:

      No, I would not recommend this to a friend or to an enemy.
      - poor customer service from Levana - they take over 5 days to return the call;
      - very short Battery life (2.5 hours) - even after replacing the battery the problem presisted;
      - product stopped working after 30 days - the camera completed stopped recognizing the monitor with less than 30 days of use and Levana did not return the call.

      Comment on this review

       
      2.0

      Dont buy this item

      By happyfeet

      from Mass

      About Me First Time Parent

      Pros

      • Clear Signal
      • Simple

      Cons

      • Poor Battery Life
      • Unreliable

      Best Uses

      • Infants

      Comments about Safe and See Digital Video Baby Monitor:

      Camera stopped working after 5 months. Called Levana directly, played "games" for about 3 weeks before I got the return labels to have them fix the item. I was going to have to pay for the shipping and it was going to take ANOTHER month for them to get it back to me. Called Diapers.com directly and they had a brand new one to me within 2 days, free of charge. Diapers. com has GREAT customer service. If the new one breaks I will be exchange for different brand.

      Comment on this review

       
      1.0

      Defective camera - bad customer service!

      By Mallfry

      from San Diego, CA

      About Me Parent of Two or More Children

      See all my reviews

      Pros

      • Great Features
      • User Friendly

      Cons

      • Defective
      • Poor Battery Life
      • Unreliable

      Best Uses

        Comments about Safe and See Digital Video Baby Monitor:

        Like the other reviews, our camera died after 2 months. After a lot of back & forth with Levana's warranty department, we paid for shipping and returned our monitor. Although Levana sent us a new product, that camera also broke after 2 months. This is ridiculous. We're left with no monitor while Levana tests and ships us a new one. Highly unreliable and will be buying another brand!

        Comment on this review

         
        1.0

        Terrible Range and Battery, Good camera

        By AnJ's Mom

        from CA

        About Me Parent of Two or More Children

        Pros

        • Simple

        Cons

        • Bad Range
        • Can't turn off screen
        • No signal beeps all night
        • Poor Battery Life
        • Unreliable

        Best Uses

          Comments about Safe and See Digital Video Baby Monitor:

          Had one and liked it a lot because it didn't have the bright lights that our previous one had (was like a spotlight on her bed and kept her awake). It also has pretty clear night vision. So, a month later, we bought another one for the new baby's room. Not only do they interfere with eachother now, but they lose signal even when the other one isn't on. Talked to customer service and she said it might be that my wireless internet or my cell phone is interfering. What households do not have those things these days?! Shouldn't they have thought of that when designing the product. She suggested buying another camera and only using one handheld so that they wouldn't interfere. Good idea except it won't pair with the handheld. Tried everything you can think of to make it work. Used the live chat online, but they said I must be doing something wrong (the steps are fairly easy actually- they just don't work). Tried two other cameras and a new handheld and none will pair more than one camera. Customer service said that I can send them back to have them reviewed by their people to see what the problem is. Problem is that the process takes at least a week not including shippping to and fro. What am I supposed to do without a monitor in the meantime?! I'm totally stuck now and think I may just buy another brand and then return the one bad ones.

          Comment on this review

           
          1.0

          Do Not Buy

          By Toni

          from San Francisco, CA

          Comments about Safe and See Digital Video Baby Monitor:

          I purchased this product in August 2011 and since then have been thru 2 cameras. Both of my camera's died and according to customer service it was a "software" issue. Hmmm, I wonder. Anyway, they are sending me another camera (this will be my 3rd). No thank you, I am buying another brand and returning the new one (they are sending me) back to my retailer. This camera sucks!

          Comment on this review

           
          5.0

          Recommend 100% for new parents

          By BigPoppa28

          from Spokane, WA

          About Me Parent of Two or More Children

          Pros

          • Clear Signal
          • Good Range
          • Great Features
          • Reliable
          • Simple
          • User Friendly

          Cons

            Best Uses

            • Infants
            • Naps
            • Newborns
            • Preemies
            • Sleep
            • Toddlers

            Comments about Safe and See Digital Video Baby Monitor:

            Had this monitor for around a month and normally I can't be bothered to write reviews but this product is so cool that I felt compelled!

            The picture quality is excellent in light or dark and the sound quality is great too. The microphone is sensitive and the lullabies work like a charm.

            I've had my receiver as much as 200 feet away and the signal is still good. There is also zero interference from other wireless devices, of which I have many.

            Highly recommended for the value!

            Comment on this review

             
            1.0

            DO NOT BUY

            By Nicole

            from Cranford, NJ

            About Me Parent of Two or More Children

            Pros

              Cons

              • Unreliable

              Best Uses

                Comments about Safe and See Digital Video Baby Monitor:

                I had the same experience as other users and wish I would have read the reviews before requesting this item. The monitor shorted out after only about 4 weeks of usage and my husband mistakenly called the company and not diapers.com. It has been nearly 4 weeks now, and we still haven't received a replacement unit despite having already returned the defective one. I will never buy from this company again.

                Comment on this review

                 
                1.0

                broke after one month

                By Nurse Misty

                from Truckee, CA

                About Me Medical Professional

                Pros

                • Great Features
                • Simple
                • User Friendly

                Cons

                • Poor Battery Life
                • Poor Transmission
                • Unreliable

                Best Uses

                • Infants

                Comments about Safe and See Digital Video Baby Monitor:

                This baby monitor was great while it worked, easy to set up, great features, however...the camera stopped working in the middle of the night after one month, so frusterating! The picture quality too wasn't great either.

                Service and delivery comments:

                Diapers.com was great, they sent out a new monitor after the first one broke. I tryed to get ahold of the manufacter (Levana) first and they never answer there service line, emails and had poor technical online support.

                Comment on this review

                 
                2.0

                Not Recommended.

                By Kevin

                from Seattle, Wa

                About Me Parent of Multiples (Twins etc)

                Pros

                • Great Features

                Cons

                • Poor Battery Life
                • Unreliable

                Best Uses

                  Comments about Safe and See Digital Video Baby Monitor:

                  This monitor sounded perfect on paper. All the features we wanted an a few more. It was great for a couple months, then stopped holding a charge. We purchased this device April 2011. It died in December. Diapers.com replaced it free of charge (great Customer Service). However, our second (this time to camera portion) died within 45 days. This time I asked diapers.com if i could just return it for something else instead of simply replacing it. Again, they came through. They credited our account immediately and allowed us to choose another monitor and get up and running again without having to wait until we sent in the second defective unit. Not impressed with product.

                  Comment on this review

                   
                  1.0

                  Horrible customer service

                  By Amber

                  from eureka ca

                  About Me First Time Parent

                  See all my reviews

                  Pros

                  • Clear Signal
                  • User Friendly

                  Cons

                  • Unreliable

                  Best Uses

                    Comments about Safe and See Digital Video Baby Monitor:

                    Worked great for the first 7 months then the camera would not turn on. I tried emailing the company twice and got a atomated response emailed back to me saying someone would be in touch in 1 day, I never recieved a call from anyone. I called the company and sat on hold for 15 min then gave up then the next day for 20 and finnaly got a hold of somebody only to tell me to put batteries in the camera then call back, so I did that it did not help then called back the next day and sat on hold for 45 min and gave up. Finally got a hold of someone through live chat saying I have to give them my credit card to recieve a new one then they will reimburse when the get mine. I finally realized to call diapers.com and they took care of it right away! I will not buy this product again just because of the horribke customer sevice.

                    Comment on this review

                     
                    1.0

                    terrible range

                    By NYCmum

                    from New York, NY

                    About Me First Time Parent

                    See all my reviews

                    Pros

                      Cons

                      • Bad Range
                      • Unreliable

                      Best Uses

                        Comments about Safe and See Digital Video Baby Monitor:

                        Very disappointing. I found the picture quality fine, but the range is horrible. We live in an apartment and anytime we were in the VERY NEXT room the signal would randomly but periodically cut out. And it makes a loud beeping noise every time it cuts in and out.

                        Comment on this review

                        (2 of 2 customers found this review helpful)

                         
                        1.0

                        DO NOT BUY FROM [@]

                        By Last stop...Motorola

                        from Weston, CT

                        About Me Parent of Two or More Children

                        See all my reviews

                        Pros

                          Cons

                          • It Will Break
                          • Terrible Customer Service
                          • Unreliable

                          Best Uses

                            Comments about Safe and See Digital Video Baby Monitor:

                            Instead of going into great details, I will highly suggest not to buy this product. The customer service says 24/7 but that only gets you to a call center for the other products SVAT Electronics sells. The only thing these people are qualified to do is read you the exact same thing that is written in the user manual. To talk to someone you have to leave your name and number and wait a long time to be called back (on average 3-5 days). In addition when they decide they can't fix the problem with the monitor you will have to pay for shipping and wait the 5-8 week turn around time they give you as an estimate (mine was closer to the 8 weeks)to be reimbursed or get a new product. They do not take a credit card and hold the amount until they receive the monitor back. I was dumb enough to pay for a new monitor and have it shipped overnight in order to not go without a monitor. When I received the second one it was faulty too. When I explained to the person on the service line that most companies that deal with baby products wouldn't ask their customers to go with out they couldn't do anything for me. In the end I have paid for three products, been reimbursed for one, am still waiting for a reimbursement for two others & had to go out and buy a summer infant monitor. I gave this company SO MANY chances to keep my business and do the right thing service wise and they didn't. Speaking from a purely statistical stand point if I reveived 3 monitors and they all had something wrong with them, there is a very likely chance that yours will be too. And if not, at some point you will need service and will have to deal with the frustration I have.

                            Comment on this review

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