Diapers.com (1 800 Diapers): Pampers and Huggies Baby Diapers, Enfamil and Similac Baby Formula Delivered to your Door

Customer Care Representative

Centrally located twelve miles outside of Manhattan in Montclair, New Jersey, Diapers.com (also known as 1800Diapers) is the nation's second fastest growing online company. It is the leading online supplier of baby care necessities (including name brand diapers, wipes and formula) and a recipient of the Internet Retailer Top 500 award, the I-Parenting Award and the Savvy Mommy Seal of Approval.

We are currently seeking an experienced, conscientious, dependable, team-oriented customer service professional to join an exciting, fast growing company (note: this is not an entry level position). Only individuals with outstanding work ethics, strong verifiable references and "customer-first" mindsets need apply, as only the "best of the best" candidates will be considered for this position. Please do not apply to this ad if you have already submitted your resume to our previous ad, listed under 1800Diapers.

Duties & responsibilities
· Resolve 12-15 customer inquiries per hour (calls + emails) related to products offered on website.
· Investigate and resolve account/shipment-specific issues.
· Assist in the development of department methods and procedures.
· Place customer orders by phone.
· Enter inquiry/complaint information into online CRM tool.
· Communicate website issues to IT team as necessary for quick resolution.
· Log call details and report all product and service-related trends to the Director of Customer Care.
· Generate UPS Return Authorizations and/or file UPS damage claims as necessary.
· Assist in the fulfillment of periodic marketing promotions.
· Other general administrative duties (e.g., filing, database maintenance, etc.) as assigned.
Experience
· 4+ years of experience (minimum of 3 years within one company) in a customer service role,
preferably within a high-volume call center(s).
· Previous experience working with RightNow Technologies, Kana, SalesLogix, or other
CRM/email management software desirable.
Skills/abilities
· Outstanding work ethic.
· Strong communication and interpersonal skills.
· Accurate data entry and typing skills.
· Strong working knowledge of both MS Excel and Word preferable.
· Ability to multi-task within a high pressure environment.
· Attention to detail and strong organizational skills.
· Ability to work as a founding member of a fast growing team.
Note: Must be able to work any of three 8-hour shifts between 9am-9pm.
Education
· High School Diploma or equivalent required, College Degree preferred.

Please submit your application online along with a cover letter that includes salary requirements. Resumes submitted without cover letters/salary requirements will not be considered.