Returns & Gift Receipts

Contact Customer Care

US: 1-800-DIAPERS (1-800-342-7377)
International: +1-856-537-6047
24 hours a day, 7 days a week
How to Return an Item
Returns are free, fast, and easy! For customers in the U.S., excluding Alaska and Hawaii, follow these easy steps:

How to make a return

Make a Return

NOTE: Return shipments are not eligible for scheduled pick-ups by UPS.

You can also call our Customer Care team at 1-800-342-7377, or email us. A friendly Customer Care team member will take care of the details and email you a prepaid, printable UPS return shipping label to apply to your package.
Return Policy
Your complete satisfaction is our top priority! If you are not 100% satisfied with your purchase for any reason, we will gladly accept returns of packages within 365 days of the sale date and issue a full refund. We will also pay for the return shipping.

All we ask is that the product is not used or expired, is in the same condition you received it and is in the original box and/or packaging. Unfortunately, we cannot extend this return policy to resellers of our product. For returns from destinations outside the 48 contiguous states, or for any other questions or concerns, please contact us.

All return credits and refunds are processed within approximately 7-10 days upon arrival at our distribution center.

Learn more about International Returns and Returns from Alaska, Hawaii, U.S. Territories, APO/FPO Addresses below.

NOTE: Our 365-day return policy does not apply to our pet medications fulfilled by VetSource Pharmacy or international shipments.
Packing Your Return
The box that the items were originally shipped in can be reused if the sizing is appropriate.

For customers in the 48 contiguous United States, simply apply the prepaid shipping label acquired through the online return process or from our customer care team. As mentioned above, please attach the return label to your package and either drop it off at any UPS drop-off location or hand-off to a UPS driver. NOTE: Return shipments are not eligible for scheduled pick-ups by UPS.
Please contact us with any questions or concerns.
Returns from Alaska, Hawaii, U.S. Territories, APO/FPO Addresses
We currently offer free returns for orders shipped to the 48 contiguous states only. However, if you live in Alaska, Hawaii, U.S. Territories, or at an APO/FPO address, you may return items at your own expense using any trackable and insured shipping method. Please contact our customer care team for detailed instructions.
Printing a Gift Receipt