How does the cash back credits program work?

It's simple! You earn a $50 credit for every $500 in purchases made from your registry. Sound a little bit confusing? Let's take a quick example: say friends and family purchase $1000 of gifts from your registry. That means you earn $100 in cash back credits! If your registry has $2000 in purchases, you earn $200 in cash back credits! And so on. There's no limit to how much cash back you can earn, and your cash back will automatically show up as a credit to your Diapers.com account. You can then apply the cash back credits to any items available at Diapers.com. Enjoy!

Which purchases earn cash back credits?

You earn cash back credits on all items purchased from your registry with the exception of diapers, wipes, formula, baby food, and gift certificates.

How do returns and exchanges work with cash back credits?

Our free and easy return policy applies to all of your registry purchases. If you return items and the result is that your total registry purchases fall below a $500 threshold, your cash back credits balance will decrease by $50. If you exchange and purchase additional items, you will retain the $50 credit as long as you remain above that $500 threshold.

More about cash back

When Cash Back Credits Will Show In Your Account

Cash back credits will appear in your Diapers.com account within 7 days of your registry reaching $500 in purchases and any multiple of $500 thereafter.

Where You Can Check on Your Cash Back Credits Balance

Your cash back credits balance will be listed separately as "Registry Rewards Credits" on the My Credits page in My Account.

When Cash Back Credits Expire

Cash back credits expire one year after your baby's due date entered upon signing up for your registry account.

6 months following your baby's due date, as entered at registration, cash back credits will no longer be issued.

How You Know You Have Earned Cash Back Credits

A Credits Notification email will be sent to you when you are awarded cash back credits.

How Cash Back Credits Are Applied to Your Non-Registry Diapers.com Purchases

Cash back credits are automatically applied to purchases made from your non-registry account; credits with the most immediate expiration date are applied first.

Quantity Limits on Multiple Orders of the Same Item

For items $50+, a maximum of 10 orders of the same item will be eligible for cash back

For items $25-$50, a maximum of 20 orders of the same item will be eligible for cash back

For items under $25, a maximum of 40 orders of the same item will be eligible for cash back

Additional Details

Limit one registry per email address.

How does the 10% off completion coupon work?

Because we want to make it easy for you to purchase any remaining items on your registry that you did not receive, you'll be given a 10% off completion coupon within 7 days of your expected due date as entered upon registry sign-up. Just apply the unique code you will find on your coupon at registry checkout to instantly receive 10% off your order of any remaining registry items.

Do I earn cash back credits on my 10% off completion order (the order I apply the 10% off coupon to)?

Purchases you make with the 10% off completion coupon will not count toward earning $50 cash back credits, but you will continue to earn $50 cash back on every $500 of registry purchases made by friends and family, even after your expected due date!

More about the 10% off completion coupon

When You Will Receive Your Coupon

We'll email you your 10% off completion coupon within 7 days of your expected due date entered upon registry sign-up.

When You Can Use Your Coupon

You can use the 10% off completion coupon any time after your expected due date entered during the registry sign-up process. The coupon is valid for one-time use only and is not combinable with other offers.

Items Eligible for 10% Completion Discount

You can apply the 10% off coupon to any and all items from your registry with the exception of diapers, wipes, formula, baby food, and gift certificates.

When Your Coupon Expires

Your 10% off coupon will expire 6 months from your expected due date entered upon registry sign-up.

How do I indicate that I want an item to ship later?

On your registry page, simply check the "Ship it Later" box for that item. If you'd like to have all items ship later, you can check the box at the top of your registry page to select all. You can uncheck these selections at any time prior to the item being purchased.

What happens when someone purchases an item for me that I have designated to ship later?

Prior to purchase, we will explain to the gift buyer that you have designated the item to ship later. Upon purchase, we will issue you a voucher for the item, and we will notify you via email that the gift was purchased. The item will not ship until you request it. The item will now be displayed on your registry as having been purchased. You will have options to ship the item when you are ready, or to convert to a credit to purchase something else.

Are you holding the purchased item for me?

We are not holding the purchased item. When the gift is purchased, you receive a voucher for the item at a value equal to the purchase price. Occasionally, an item may be discontinued. Under rare circumstances, we may be out of stock. In these instances, you can simply convert the voucher value into a credit and purchase any other available item(s) you want.

How do I have the item shipped when I am ready?

On your registry page, click the "Ship it Now" button to the right of the purchased item. You will now be able to complete the process to have the item shipped. Shipping is free, and our normal fast delivery applies. Under the unlikely circumstance that the item is not available, you will be able to convert the voucher value to credit and purchase any other item(s) you wish.

What if I no longer want this item?

If you no longer wish to receive the item for which you have the voucher, you will have the flexibility to convert the voucher value into a credit and purchase anything you wish. Simply click the link to the right of the item indicating you no longer wish to receive this item. The voucher value will be converted into a general credit that will automatically be applied to your next purchase.

When I convert item vouchers into credit, where do I find my credits and how do I use them?

At the top of your registry page, your available credit balance is listed. At the bottom of your registry page, you will find all "Ship it Later" items that were exchanged for credit with the credit values. To use the credits, simply shop from your registry or from the site, and your credits will automatically be applied at checkout. Your credits do not expire.

What happens if the price of the item is higher at the time of shipment than when it was purchased?

We will honor the item at the purchased price. We will simply ship you the item when requested.

How do I start a registry?

Easy! You can create your registry right here.

Is there someone who can help me?

We'd love to help! Call us anytime at 1-800-DIAPERS (1-800-342-7377) - our friendly customer care team is available 24/7/365 to answer your questions. You can also email us anytime at CustomerCare@diapers.com. If you would like more in-depth guidance, ask about our Registry Specialists who are available by appointment to help you build a complete registry.

How do I add items to my registry?

Once you've signed up for a registry, just log in and start adding items. You can use our Ultimate Checklist as a handy guide to both registry must haves and registry nice to haves, or take some time to browse around and find exactly what you want. When you're ready to add an item, just click on the white "Add to Registry" button on the item's page. That's it!

Can I come back later to add more items to my registry?

Of course! Building a registry usually takes some time. Just log in through the "manage your registry" button on the main Baby Registry page and you can add, update, or remove things from your registry anytime, 24/7. If you get stuck on something or have a question, just give us a call or email us and we'd be happy to help.

How do I update my registry?

It's simple - just click on the "manage your registry" button on the main Baby Registry page. Once you're logged in, you can update your registry, edit your profile, see what your gift givers have bought from your registry, and do tons more.

What if I forget my password or want to change it?

Not a problem! Just click on the "Forgot your password?" link on the log on screen and enter in your email address on the next screen. You'll have your password emailed to you right away. To change your password anytime, just log in to your registry and go to the "My Profile" tab.

How long will my registry be available?

Your registry will be active for one year following your expected due date entered during registry sign-up.

How do I get recommendations on what to register for?

We built our Ultimate Checklist just for that reason! The checklist shows you must-haves and nice-to-haves by category, and makes it easy for you to track your progress against that checklist as you add items to your registry. It's also clickable, so you can click right in it to look at products, and the checklist travels with you on the top of the page, so you never get lost!

How can I let my friends & family know where I am registered?

Share the love! There are lots of different ways to share your registry with friends and family.

• Online: When you've logged in to your registry, you'll automatically be placed on the middle tab, "My Registry". Just click on "Share Your Registry" in the upper right corner and enter in the email addresses of friends and family. If you'd like to, write them a personal message introducing your registry and then hit send! They'll receive your personal message along with a direct link to your registry.
• Print Out: You can print copies of your registry directly from Diapers.com any time to mail to family and friends.

What if my friends and family aren't comfortable shopping online?

No problem - we like phone calls! If your friends and family aren't too online savvy, or just don't like shopping online, please have them call our customer service department anytime (1-800-DIAPERS) and a friendly representative will help them place an order over the phone.

How else can my friends & family access my registry?

Your friends and family can look up your registry on Diapers.com anytime! All they have to do is enter your name in the "Find a Baby Registry" field and your registry will pop up.

Will my address be viewable to everyone looking at my registry?

No! We're serious about protecting your privacy and will never show your address to anyone viewing your registry.

How does shipping work on registry items?

Shipping is FAST and FREE on ALL items purchased from your registry, regardless of the item's price!

Where will my gifts be shipped?

When you create your registry, you can either provide a shipping address where you would like your gifts to be sent or you can choose to have your gifts sent only to the gift givers. If you do fill in a shipping address, each gift giver will be able to select if they would like to have your gift shipped to you or to themselves so they can give it to you in person.

What if I don't want gifts shipped to me?

No worries! Let's say you're in the middle of moving or don't have space for big items, so you prefer not to receive any gifts directly. You can just choose to have all gifts shipped to the gift givers addresses (see setting shipping preferences below).

How do I set my shipping preferences?

When you sign up for your Diapers.com registry, you have two shipping options to choose from: "Send gifts to this address", or "Please don't send gifts to this address. My gift givers may only ship to their own addresses." If you choose the first option, gift givers will have the option of shipping purchases directly to you or shipping items to their own address (so that they may give you gifts in person). If you choose the second option, gift givers MUST ship all gifts to themselves - they won't have the option of shipping to you.

More about shipping

How can I edit my shipping preferences?

Easy! You can edit your preferences after you've created your registry anytime by clicking on the "My Profile Tab" after logging in to your registry.

How do I know when someone has bought an item from my registry?

We'll send you an email when it's about to ship! You can also check on what's been purchased from your registry anytime by logging into your registry and looking at the Item Status column on the My Registry tab.

For more about our shipping policies, please see our general shipping FAQ here - and remember, shipping on registry items is always free regardless of the item's price!

What is your return policy on registry items?

Returns are free and easy! For returns of registry items purchased for you by others, you will receive a store credit. For returns of registry items you purchased, you will receive a full refund. In either case, simply return the package within 365 days of the sale date. We'll even pay for the return shipping. All we ask is that the product not be expired, be in the same condition in which you received it, and in the original box and/or packaging. Unfortunately, we can't extend this return policy to resellers of our product.

How do I return a product?

Your satisfaction is our top priority! To return any item(s), simply contact our Customer Care Center via phone (1-800-Diapers) or email (CustomerCare@diapers.com). A friendly Customer Care team member will take care of the details and provide an email message containing a prepaid, printable UPS return shipping label to apply to your package. Your return may then be handed to any UPS driver or dropped off at any of thousands of UPS drop-off locations. Once your return is received at our processing center, you will receive a full refund, along with an email message confirming receipt.

More about returns

What do I use for packing and sending in my return?

The box the items were originally shipped in can be reused if the sizing is appropriate. Simply apply the prepaid shipping label that our customer care representative will email to you. Give the package to your UPS driver or drop off at any UPS drop-off location. Please contact us with any questions or concerns at 1-800-342-7377 or at CustomerCare@diapers.com.