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Contact Customer Care

United States: 1-800-DIAPERS (1-800-342-7377)
International: +1-856-537-6047
24 hours a day, 7 days a week
Placing an Order
To shop our sites, browse for products by using the navigation bars at the top and on the left of virtually all our web pages. Or you can enter search terms in the search box at the top of our pages.

To place an order, go to a product page, select the desired quantity, and add it to your shopping cart by selecting the "Add to Cart" button. If you have not created an account or logged in during this session, you will then be prompted to do so in order for us to determine whether you are a new or existing customer and then apply any new customer discounts or existing credits you have in your account to your order.

You will then be taken to the shopping cart screen where you can enter any promotional or Refer-a-Friend codes, continue shopping, or proceed to checkout.

During checkout, you will simply need to enter your shipping address, credit card information (via a secure payment process), and confirm your order.
We try to ensure the products listed on our site are always in stock so we can ship them to you fast. In the rare circumstance where a product is not in stock, we will let you know on the product page when it will be available to ship.

International customers: Products eligible for international shipping may vary depending on the delivery address for your order. To shop for items that are eligible for international shipping, use the "Ships Global" filter on the left side of our product pages, and add items to your cart. Learn more.

Canceling or Changing an Order
Once you place an order, you can check its status by logging in and going to "My Account." You can cancel your order and obtain a refund at any time before we process the order to our warehouse. After we have processed the order, however, we unfortunately cannot cancel it. Note that we usually process the day's orders every evening but in many instances we also process orders at approximately 12 p.m. ET as well.

In order to change an order after you have placed it, you must first cancel your order, then place a new order.
Payment Methods We Accept
We accept American Express, Visa, MasterCard, Discover, and Paypal. Additionally, Refer-A-Friend earned credits, gift cards (from any of our Familyhood sites), and other account credits from any prior returns or refunds are also acceptable forms of payment.

You can also use Amazon Payments, which allows purchases using saved address and payment information from your account.

All prices are shown and charged in U.S. dollars.

NOTE: Paypal and Amazon Payments are not currently available on Baby Registry, AutoShip, or Sample Society. Paypal and Amazon Payments are not available for purchasing gift cards.

Order Confirmations/Order Status
Immediately after your order is placed, you can access "Order Status" by going to "My Account" at the top of the screen. The order status will be listed as "Order Received." You are also sent a confirmation e-mail at the same time. If the order is not visible in your account and you have not received an e-mail, we did not receive your order and there was no charge to your card. You can re-enter that order.

When we process your order, the order status changes to "Order Processed" and when shipped, "Order Shipped."
When Will I Be Charged?
We wait until items have been shipped to charge your credit card. If your order includes a preorder item or is arriving in separate shipments, it may appear as multiple payments on your card. In these instances, the total amount charged should add up to the amount displayed when you placed your order.
Why Do I See Multiple Charges for Different Amounts?
Even though you placed a single order, your purchase may be split into multiple shipments. Because we charge for items when they are shipped, this may result in multiple charges; however, the total amount charged should add up to the amount displayed when you placed your order. We stock items at several different warehouses around the country. When the items you ordered are in stock at only one warehouse, we may send your order in separate shipments to make sure you get your items as quickly as possible.

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