Shipping is FREE and FAST for orders over $49.00. For orders between $25 and $49, shipping is $4.99. For orders under $25, shipping is $9.99.

We ship via UPS and several other premium carriers to provide expedited service. When you order by 6pm on a business day, most orders will ship the same day and you will receive it in 1-2 business days. Click to find out when you will receive your order. However, note that some items including those shipped directly from the manufacturer will take longer to arrive; ship times for these products will be noted directly on the product detail page.

Note: You must order by 6pm in the time zone to which you are shipping.

The following orders may result in delayed shipping:

Incorrect shipping address

Shipping address does not match billing address

Payment delay or issue

Orders held because they contain a large quantity of a single item that would cause inventory depletion (note: this is an infrequent circumstance)

UPS failure to deliver (e.g. severe weather conditions)

We currently deliver only to the United States, EXCLUDING Alaska and Hawaii. We do not make international deliveries (or to Puerto Rico). We do not yet offer guaranteed overnight shipping, although many areas of the country do receive their orders the next day. Click to find out when you will receive your order.

We send you a shipment confirmation email once your order ships. In it, we provide you a tracking number you can use on the carrier's website to track your order. We also list the tracking number with your order detail if you click the "Order Status" button when you log in to your account.

If the tracking information shows the order has been delivered, be sure to check everywhere -- occasionally, carriers will leave deliveries with neighbors, building managers, or places like your porch, garage, or even behind bushes. If there is no tracking information or the tracking information shows the item as returned to us, contact us by email or phone. We may have the wrong shipping address, the driver may have attempted to deliver it but been unsuccessful, or the carrier may have lost it.

It is up to the driver's discretion whether to require a signature when delivering your order or whether to simply drop it off at your doorstep or with a building manager or doorman. If the driver feels it is best to obtain a signature, he/she will try a few times to get one. After that, the package will be returned as "undeliverable" and you should get a full refund unless it is determined the order was improperly "refused." These undeliverable orders will not be resent. A new order must be placed.

Most of the products are all shipped out together in one box and will arrive at the same time. If the order is large and is shipped in more than one package, they may arrive separately-although that is rare. If you log in to your account, you can see the number of tracking numbers listed for your order. That determines the number of packages that were shipped. On the UPS website, you can also see the estimated delivery date for each package.

Gift Certificates are shipped from a separate location than the other products and arrive separately.

At present, we are unable to fulfill shipments to P.O. boxes, APO or FPO addresses. However, we hope to provide this service in the near future.

At present, we are unable to fulfill shipments outside of the continental United States. However, we hope to provide this service in the near future.