Your complete satisfaction is our top priority! If you are not 100% satisfied with your purchase for any reason, we will gladly accept returns of unopened packages within 30 days of the sale date and issue a full refund. We will also gladly accept returns within 30 days of the sale date and issue a refund if the product you received from Diapers.com is defective.

Return shipping is easy and free! To return any item(s), simply contact our Customer Care Center via phone (1-800-342-7377) or email (customercare@diapers.com). A friendly Customer Care team member will take care of the details and provide an email message containing a prepaid, printable UPS return shipping label to apply to your package. Your return may then be handed to any UPS driver or dropped off at any of thousands of UPS drop-off locations. Once your return is received at our processing center, you will receive a full refund, along with an email message confirming receipt.

The box the items were originally shipped in can be reused if the sizing is appropriate. Simply apply the prepaid shipping label that our customer care representative will email to you. Give the package to your UPS driver or drop off at any UPS drop-off location.

Please contact us with any questions or concerns at 1-800-342-7377 or customercare@diapers.com