"Amazing fast deliveries, free shopping, great return policy!!!! Love it. One stop shopping- books, dog food, baby items, etc. free shipping and convenience are the biggest plus if your sites."
- Shannon, OR
"omgosh , I basically don't have to shop in a real store anymore because of Casa. Love you guys"
- Loraine, CA
"I would put a score of 100 if I could. You guys are so great and make shopping so easy. I do not know how you are able to make things arrive at my house so quickly, but you do. I am a VERY satisfied customer."
- Lindsay, OR
"ease of navigation through the website and quick shipping as well, of course, as a competitive price."
- Hagit, CA
"The courtesy offered to me in exchanging my order, when the mistake was mine, not yours. This day in time it seems harder and harder to be treated with such respect and understanding."
- Wayne, TN
"I goofed when placing my order & ordered the wrong size diapers. When I called customer service to see what could be done, the help I received & procedure to correct my mistake couldn't have been better. It really has made everything a great experience and I am very thankful."
- N, CO
"Overall customer satisfaction and superior service.
1) Diapers.com had the lowest price on the Britax Car seat I was looking for.
2) They had stock in each color of my selected product.
3) I ordered the item online, shipping was free and I received the car seat at the very next day before noon. The item was perfectly packaged and car seat was installed within 10 minutes.
Without a doubt the best online experience I have ever had!!!
- Vincent, CA
"the site is very quick, easy, and reliable. getting reward cash, ecoupons, and coupons in the mail is what makes me tell everyone I know about this site. I have only had one small problem but after calling customer service, the issue was resolved quickly with extremely nice representatives. "
- lauren, IL
"Got the product I wanted in 2 DAYS without shipping! AWESOME! Will be back, especially with promo codes!"
- Gail, UT
"Product arrived overnight, didn't expect it that fast, and it was a great value for what I paid."
- Diana, NJ
"I had an issue with an order and the customer care was amazing. Having a great customer care team makes an enormous difference in whether on not I use a company. You folks are A+!"
- Colleen, MA
"customer service, timeliness, convenience"
- Pamela, DE
"Quality of product, The quick response in delivery. Very surprise when package arrive, I had just order the product and within 2 days it was at my door. I can understand you success, More on line companies should follow your customer care...I wish you continued success and will be ordering from you again. Lewis"
- lewis, CA
"I feel you guys have wonderful customer service, decent prices, and I love the free 2 day shipping! Keep it up!! please keep the coupon codes coming as well, that definitely helps! :)"
- Vanessa, CA
"The customer service. I thought the quick same-day response and resolution to my problem was outstanding. Gregory B., Florence, and Meghan did an excellent job communicating an honest, friendly, reassuring manner via email. When I first contacted Soap.com, I didn't think I would be ordering from you again. My experience with customer service has definitely changed that- I ended up feeling like you were doing too much for me! So I appreciate what was done and I look forward to shopping with you again soon. I wish you much success. Thank you."
- Bridget, VA
"Since I have not heard from my friend whether she likes the sample subscription I purchased for her, I am basing the score of ten on the customer service representative I spoke to when placing the order. He was WONDERFUL!"
- NAZ, CA
"I gave this score because I love diapers.com everythings is perfect here."
- Reyna, CA
"I got very surprised, because the delivery cost and time was excellent, (free and super on time)...really I will recommend this company to my family and friends...I let me tell you I come from a huge family... Thanks for your service..it was very, very good!!!"
- Teresa, NC
"how do you guys do it?
i ordered in the morning, and my shipment was there at the end of the same day
seriously, how do you do it?
i know you are owned by amazon
but, in my 35 yrs of business i have never seen anything this remarkable in customer service
and i forgot to include a coupon i had, and when i called about it - and someone picked up the phone immediately - quite a performance in these days of endless phone "twilight zone"
my credit was given immediately
the only bad news is that i am a sales rep seling to brick and mortar stores, and how can they compete with this?
it's a new world out there"
- larry, NY
"Your service is exceptional!!!!"
- Susan, MD
"Ithe most important reason for the score is that I like how it is one more outlet for women and men to discover new products and fostering a community where you feel welcomed."
- Christine, NY
"The website is super convenient for me and I purchase from multipe stores (soap and wag presently) so that makes it easy to hit my fast/free shipping total."
- Andrew, CA
"The most important reason that I gave you a 10 was because I received an email of apology saying that my order could not be mailed out in time to make the promised two day delivery. That was above and beyond and I appreciated it greatly. Casa.com is also great for its selection, prices and excellent shipping. Thanks so much!"
- emily, OH
"I can't pick just one! But if I had to I would say outstanding customer service. But I would also say that convenience is also a very important reason but convenience and price is nothing if it's not backed by great customer service."
- Jennifer, NJ
"Several things come to mind. - Price of the product and free shipping. - Quickness in fulfilling the order.- Delivered to my doorstep quickly.- Customer service was great when I had to do an exchange because the original product was damaged.- The replacement product was received just as quickly as the original product."
- James, IA