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      Careers

      Customer Care Representative

      This Customer Care Representative position offers a true ground floor opportunity for experienced, empathetic, dependable, team-oriented customer service professionals to join our exciting, fast growing company. Using creative, 'out of the box' thinking, this person will do whatever it takes to exceed customers' expectations and deliver a truly remarkable service experience. Only individuals with outstanding work ethics, strong verifiable references and "customer-first" mindsets need apply, as only the "best of the best" candidates will be considered

      Duties & responsibilities
      Resolve 12-15 customer calls/emails per hour related to products offered on website
      Investigate and resolve account-specific issues related to order shipments
      Assist in the development of department methods and procedures
      Process customer orders by phone
      Communicate website issues to IT team as necessary for quick resolution
      Report all product and service-related trends to the Customer Care Manager
      Generate UPS Delivery Intercepts, Return Authorizations and/or claims as necessary
      Assist in the fulfillment of periodic marketing promotions
      Other general administrative duties (e.g., filing, data entry, etc.) as assigned
      Experience
      4+ years experience providing exceptional customer service required, preferably within a high-volume call center
      Skills/abilities
      Must be empathic to customers' needs
      Creative problem solver
      Outstanding work ethic
      Strong communication and interpersonal skills
      Accurate data entry and typing skills
      Ability to multi-task within a high pressure environment
      Attention to detail and strong organizational skills
      Ability to work both independently and as a member of a fast growing team
      Ability to work a variety of schedules, including weekends and holidays (there will be overtime opportunities)
      Education
      Bachelors Degree preferred

      This position is located in Jersey City, NJ. Our beautiful office is located across from the Exchange Place Path Station

      TO APPLY: Please submit your resume and a cover letter stating your salary requirements to CAREERS@DIAPERS.COM. Include in the subject line your name, position name and where you have seen this ad.

      All inquiries will be kept confidential. Diapers.com is an equal opportunity employer. We will only respond to those we wish to contact for an interview.

      Thanks for your interest in Quidsi Inc. The home of Diapers.com and Soap.com.