Customer Care Representative

This Customer Care Representative position offers a true ground floor opportunity for experienced, empathetic, dependable, team-oriented customer service professionals to join our exciting, fast growing company. Using creative, 'out of the box' thinking, this person will do whatever it takes to exceed customers' expectations and deliver a truly remarkable service experience. Only individuals with outstanding work ethics, strong verifiable references and "customer-first" mindsets need apply, as only the "best of the best" candidates will be considered

Duties & responsibilities
Resolve 12-15 customer calls/emails per hour related to products offered on website
Investigate and resolve account-specific issues related to order shipments
Assist in the development of department methods and procedures
Process customer orders by phone
Communicate website issues to IT team as necessary for quick resolution
Report all product and service-related trends to the Customer Care Manager
Generate UPS Delivery Intercepts, Return Authorizations and/or claims as necessary
Assist in the fulfillment of periodic marketing promotions
Other general administrative duties (e.g., filing, data entry, etc.) as assigned
4+ years experience providing exceptional customer service required, preferably within a high-volume call center
Must be empathic to customers' needs
Creative problem solver
Outstanding work ethic
Strong communication and interpersonal skills
Accurate data entry and typing skills
Ability to multi-task within a high pressure environment
Attention to detail and strong organizational skills
Ability to work both independently and as a member of a fast growing team
Ability to work a variety of schedules, including weekends and holidays (there will be overtime opportunities)
Bachelors Degree preferred

This position is located in Jersey City, NJ. Our beautiful office is located across from the Exchange Place Path Station

TO APPLY: Please submit your resume and a cover letter stating your salary requirements to CAREERS@DIAPERS.COM. Include in the subject line your name, position name and where you have seen this ad.

All inquiries will be kept confidential. is an equal opportunity employer. We will only respond to those we wish to contact for an interview.

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