This Customer Care Representative position offers a true ground floor opportunity for experienced, empathetic, dependable, team-oriented customer service professionals to join our exciting, fast growing company. Using creative, 'out of the box' thinking, this person will do whatever it takes to exceed customers' expectations and deliver a truly remarkable service experience. Only individuals with outstanding work ethics, strong verifiable references and "customer-first" mindsets need apply, as only the "best of the best" candidates will be considered

Duties & responsibilities

Resolve 12-15 customer calls/emails per hour related to products offered on website

Investigate and resolve account-specific issues related to order shipments

Assist in the development of department methods and procedures

Process customer orders by phone

Communicate website issues to IT team as necessary for quick resolution

Report all product and service-related trends to the Customer Care Manager

Generate UPS Delivery Intercepts, Return Authorizations and/or claims as necessary

Assist in the fulfillment of periodic marketing promotions

Other general administrative duties (e.g., filing, data entry, etc.) as assigned

Experience

4+ years experience providing exceptional customer service required, preferably within a high-volume call center

Skills/abilities

Must be empathic to customers' needs

Creative problem solver

Outstanding work ethic

Strong communication and interpersonal skills

Accurate data entry and typing skills

Ability to multi-task within a high pressure environment

Attention to detail and strong organizational skills

Ability to work both independently and as a member of a fast growing team

Ability to work a variety of schedules, including weekends and holidays (there will be overtime opportunities)

Education

Bachelors Degree preferred

This position is located in Jersey City, NJ. Our beautiful office is located across from the Exchange Place Path Station

TO APPLY: Please submit your resume and a cover letter stating your salary requirements to CAREERS@DIAPERS.COM. Include in the subject line your name, position name and where you have seen this ad.

All inquiries will be kept confidential. Diapers.com is an equal opportunity employer. We will only respond to those we wish to contact for an interview.

Thanks for your interest in Quidsi Inc. The home of Diapers.com and Soap.com.